A ducted hybrid system is two heating systems working together: a heat pump for efficient heating in milder weather, and a gas furnace for backup when it’s colder (or when the heat pump can’t keep up). When it’s set up properly, it’s comfortable and efficient. When it’s not, you can end up with high bills, frequent switching, lukewarm supply air, or a home that never feels “quite right.”
Peak Comfort HVAC provides ducted hybrid heat pump repair across Ottawa and surrounding areas. We diagnose the whole system — not just the outdoor unit. That includes thermostat and control setup (balance point / staging), airflow, defrost operation, sensor inputs, and how/when the furnace is being called. Then we repair the root issue and verify performance in heating mode.
Hybrid problems are often control or setup related. That’s why we focus on confirming what the system is being told to do — and what it’s actually doing.

Email: info@peakcomfort.ca
275 Montfort St
Ottawa, ON K1L 5N8
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• We troubleshoot end-to-end: thermostat settings, staging logic, furnace backup, and heat pump operation: the whole hybrid chain.
• Comfort + efficiency: We look for the reason behind poor comfort or high bills (bad balance point, wrong staging, airflow issues, sensor problems).
• Proper performance checks: Temperatures, airflow, and electrical readings: not “it sounds like it’s running.”
• No guess repairs: If a part is being blamed, we verify it.
• Clear explanations: Hybrid systems confuse homeowners: we explain what’s happening in plain English and give options that make sense.
What to expect:
Step 1 — Diagnose: Confirm control calls, staging, and equipment responses.
Step 2 — Explain & quote: Clear options and pricing before work starts.
Step 3 — Repair & verify: Repair, then verify stable operation and proper switchover to backup heat when needed.

Email: info@peakcomfort.ca
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